bdje's Privacy Policy

This privacy policy applies to all services, websites, and related platforms of bdje. Whether you access our platform from any device — mobile, tablet, or computer — this policy applies equally.

Key Definitions

Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, mobile number, date of birth, IP address, or account identifier.

Processing: Any operation performed on your information, including collection, storage, modification, transfer, or deletion.

Third Party: Any person, organisation, or entity other than bdje that assists in providing our services.

bdje collects information from various sources. The categories of information collected are detailed below:

2.1 Registration and Account Information

When you open an account with bdje, we collect:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification)
• Residential address
• Password (stored in encrypted form)

2.2 Financial Information

To process transactions, we collect the following information:

• bKash, Nagad, Rocket, or bank account numbers
• Deposit and withdrawal history
• Transaction date and amount
• Payment method type

We do not store card numbers or banking passwords — these are processed directly through the payment provider's encrypted channel.

2.3 Identity Verification Information (KYC)

For security and fraud prevention purposes, we may collect copies of a National Identity Card (NID), passport, or other government-issued identity documents when required. This information is stored under strict security.

2.4 Automatically Collected Information

The following information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type and version
• Operating system
• Login and logout times (Bangladesh Standard Time — BST)
• Pages and features used
• Session duration

bdje uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operation

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing uninterrupted gaming services
• Awarding bonuses and rewards
• Managing the VIP programme

3.2 Security and Compliance

• Preventing fraud and money laundering
• Verifying your age (21+ years)
• Preventing unauthorised access to accounts
• Enforcing responsible gambling policies

3.3 Customer Support

• Providing 24/7 support via live chat and email
• Resolving your questions and complaints
• Sending important service-related notifications

3.4 Service Improvement

• Analysing platform performance
• Making decisions on adding new features and games
• Improving the user experience

The bdje website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us remember your preferences.

4.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Collect aggregate statistics to understand how the platform is used.

4.2 Cookie Control

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to not work correctly.

bdje does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket), gaming software providers, and technology service organisations only to the extent necessary to provide the service. These partners operate under strict confidentiality agreements and may not use this information for any other purpose.

5.2 Legal Obligations

If there is a court order, a lawful request from a law enforcement agency, or other legal requirement, we may be obliged to disclose the relevant information.

5.3 Fraud Prevention

Specific information may be shared with the relevant authorities for the purpose of anti-money laundering and fraud detection.

The period for which your information is retained depends on the type of information and the purpose for which it was collected:

• Account Information: Retained while the account is active and for the legally required period after closure.
• Financial Transactions: Retained for the long term to meet financial audit and legal requirements.
• Cookie and Session Data: Deleted after the session ends or upon expiry of the set period.
• KYC Documents: Retained within legal limits after verification is complete and securely deleted upon expiry.

If you request deletion of your account, we will arrange to delete your information as quickly as legally possible. However, some information may be required to be kept for a specified period under financial regulatory rules.

bdje implements both technical and organisational security measures to protect your personal information:

7.1 Technical Protection

• All data transfers secured with 256-bit SSL/TLS encryption
• Passwords stored using industry-standard hashing algorithms
• Regular security audits and vulnerability testing
• Two-Factor Authentication available
• Real-time fraud detection system

7.2 Organisational Protection

• Only authorised staff may access information for specific reasons
• All staff are bound by confidentiality agreements
• Regular staff training and awareness programmes

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. You can update many details yourself from the account settings.

8.3 Right to Deletion

In certain circumstances you can request that your data be deleted. However, some data may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You can object at any time to marketing communications or certain types of processing.

8.5 Right to Lodge a Complaint

If you feel we are not handling your data properly, please contact us directly at [email protected] first. We will make every effort to resolve the issue.

To exercise any of the rights mentioned above or to make any data-related request, email us at [email protected] or reach us via 24/7 live chat.

bdje is for people aged 21 and above only. We do not knowingly collect data from minors. Age verification is in place during the registration process.

If we have reason to believe that a minor has opened an account, we will immediately suspend that account and delete any data collected.

If you become aware of a minor using bdje, please notify us at [email protected].

bdje may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of the policy
• Send a notification to your registered email
• Display a clear notice on the platform

Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy. If you object to the changes, please contact [email protected] before closing your account.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — visit the platform and start a live chat
• Support Hours: 7 days a week, 24 hours a day (Bangladesh Standard Time)

Our privacy team will process your request as quickly as possible.